A Bit of History: A Letter from the administrator

"her laughter was the sound of her soul dancing."

I am the mother of a special needs child. My daughter, Tessa, passed away May 15th, 1999. She had profound special needs due to a placenta abruption I experienced when I was 39 ½ weeks (full-term) pregnant. Tessa was not breathing at birth and after 17 minutes of resuscitation, the Pediatrician called for time of death, at which time he told me she took a huge gasp. The Pediatrician told me later that he had never experienced anything like this and she must be here for a very good reason. But I was also told she would have a short life due her health complications.


When Tessa was about 5 years old, I started to receive Nursing respite care approximately 15 hours a week. At that time, I also had a 16 month old and was expecting my third child. Respite care was lifesaving to my family, as Tessa needed 24-hour care. The agency that provided her care was for sale. As crazy as it sounds, we purchased it. I always tell people that never in my wildest dreams did I think this is where my career path would go! I just felt that this care was so important and I had met many families with special needs children. I knew that one less agency providing this type of care would be detrimental to them.

Family Care Solutions (FCS) began February 1, 1999, just 3 ½ months prior to losing Tessa. After Tessa’s passing, I have come to believe that this was meant to be. I know what it is like to be a caregiver in need of help and trying to make it through the days that can seem overwhelming. My heart has felt the heartbreak of wanting my child to achieve what other children could, but I have also known the joy of her love without limitations and her laughter was the sound of her soul dancing.


I do feel this is my calling and bringing help and hope to other families is a legacy to my daughter Tessa. I thank you all that share in this profession and are part of the FCS team. You are truly lifesavers to so many. I know that you may not be thanked enough for what you provide to your clients and patients.

This is FCS’s 3rd move. Our first location was in the lower part of the Hand-in- Hand building. For those of you who do not know, I am a Founder of Hand-in- Hand and the actual building is named “Tessa’s Place”. We moved there and paid rent to Hand-in- Hand to help them stay afloat in the early years. Once their building was paid for FCS moved to our former location on Devils Glen Road.

Part of our plan at FCS was to move to this new location as another phase of growth. We have a plan and hope of building another space next door that would provide a community center where we could provide cooking classes, dances, movies, and other activities for our elderly and special needs population. Our goal is to continue to grow and add to what we provide currently and by doing so adding benefits to our staff, in gratitude of all they do for our clients and patients.

-Joanie Steil, Administrator

fcs client testimonials

Some of our clients share their experiences with Family Care Solutions.

  • Home Health & Direct Support Patient: 

    "Thank goodness for Family Care!!! My daughter has Spina Bifida and needs assistance with daily tasks like dressing herself, using the restroom, and getting ready for the day. The home health aides are here (and cheerful!) every morning at 6am to assist her! In the past, she has also had some instances where she needed some serious nursing- follwing a spine surgery, issues with pressure sores, and home IV infusions. Family Care staff - aides and skilled nurses - has been there to support us every step of her Spina Bifida journey. They even provide respite care in the afternoons after my daughter arrives home from school. We don't know what we'd do without Family Care!" 

  • Direct Support Client: 

    "I started using family care almost 17 years ago I believe. I like that they have all nice, good staff. I've never really had any problems with them at all. I'm thankful I'm able to go out in the community more because of them. I get to enjoy all the staff I have and meet new people. I like to be apart of things, go out to eat, and go watch movies with staff. Exploring new places is my favorite. Thank you family care for making all of this possible."

  • Direct Support Client: 

    "Family Care Solutions truly cares about their clients. Administration works diligently to ensure concerns and safety are met and maintained. My son has been a client for 20 years and always looks forward to time with staff. I would recommend FCS to anyone in need of assistance. "

  • Direct Support Client:

    "We love Family Care Solutions!! They really care about their clients and provide the best people to take our daughter on outings. "

  • Direct Support Client:

    "We have been working with Family Care Solutions for the last year. Our son looks forward to the caregivers coming to take him out for activities in the community. The people he works with are kind, on time, they help think of new things to do, and he always has fun with them. We appreciate all they do and enjoy working with them!"

  • Home Health Patient: 

    "I have been a recipient of Home Health Services for almost 5 years from Family Care Solutions based out of Davenport, Iowa. It is because the high quality service and the very dedicated staff that assist me with my daily personal cares that I am able to live independently in my own apartment."

  • Home Health Patient:

    "Family Care Solutions (FCS) has been a care provider to our daughter 10+ years. FCS has helped our family in a variety of ways... providing respite so we can attend our other children's events, nursing care to ensure our daughter's medical needs are being met, morning baths and dressing... you name the need and FCS has been there for our family. Throughout the 10+ years, our daughter has consistently had kind, caring, knowledgeable staff, meeting her complicated needs every step of the way. We feel so fortunate that we partnered with FCS so many years ago as they have traveled this journey of special needs with us. "

  • Direct Support Client:

    "Family Care Solutions has been a part of our family for 17 yrs. We have a special needs son who is 20 and another who is 13. The caregivers are great, friendly and trustworthy. The office staff is equally as great and always manage to accommodate our needs even when I don't make it easy. We'll continue to use FCS for all our respite services."

  • Direct Support Client:

    "Our daughter Leann has been participating with Family Care Solutions since she was just a little girl and now is 31 years old and still uses Family care for respite. Family Care Solutions has always gone far beyond just viewing her as a client. Their staff is a motivated team. Their caregivers are always ready to have a great time. They take the time to really get to know their client and are a pleasure to work with. Family Care Solutions takes the time to fully understand their clients particular needs and abilities. They've designed projects and activities with a keen attention to detail for every member. Leann loves her time with Family Care Solutions, and has made a lot of friends and great memories."

Mission & Purpose

Our mission is to provide the highest quality of care and support for our clients and their families. Family Care Solutions believes that health care is a basic human right. It must be provided in a comprehensive way, and combined with other human services when appropriate. We believe home health care and supports is an important part of the health care system and our care shall be provided in a dignified, professional, and caring manner.